Privacy Policy
Welcome to Proformance Builder Solutions (referred to as “Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in other ways, including SMS text messaging.
Information We Collect
Personal Information
– Contact Information: Name, email address, phone number, and mailing address.
– Payment Information: Credit card details, billing address, and other payment-related information.
– Project Details: Specifics about your roofing, solar, drywall, paint, or siding project.
Non-Personal Information
– Browser Information: IP address, browser type, operating system, and pages you visit on our site.
– Usage Data: Information on how you interact with our website and services.
How We Use Your Information
We use the information we collect for the following purposes:
– Service Delivery: To provide, operate, and maintain our services.
– Customer Support: To respond to your inquiries and provide customer service.
– Payments: To process transactions and send related information, including purchase confirmations and invoices.
– Improvement: To understand how our services are used and to improve them.
– Marketing & Communications: To send promotional materials and other communications related to our services. You can opt-out of these communications at any time.
– SMS Messaging: To send text messages related to internal communications, vendor coordination, and customer service, including warranty repairs and appointment reminders.
Consent to SMS Text Messaging
By providing your phone number to Proformance Builder Solutions, you consent to receive SMS messages from us for the purposes of:
– Internal communications with employees and vendors.
– Customer service interactions, including warranty repairs and service updates.
– We do not use SMS messaging for marketing purposes.
– You may opt-in to receive SMS messages by providing your phone number via verbal agreement, written consent, or electronic submission (such as email).
– If you no longer wish to receive SMS messages from us, you can opt out at any time by replying STOP to any message.
Data Privacy for SMS Messaging
– We do not share mobile numbers or SMS opt-in data with third parties for marketing purposes.
– SMS consent and phone numbers collected for messaging will not be sold, shared, or transferred to any third parties except as required by law or necessary to provide service (e.g., a vendor coordinating a scheduled repair).
How We Share Your Information
We do not sell your personal information. However, we may share your information with third parties in the following situations:
– Service Providers: With vendors and service providers who perform services on our behalf.
– Legal Requirements: To comply with legal obligations, protect and defend our rights or property, and protect against legal liability.
– Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server technologies.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
– Access: The right to access the personal information we hold about you.
– Correction: The right to correct any inaccurate or incomplete information.
– Deletion: The right to request the deletion of your personal information.
– Opt-Out: The right to opt-out of marketing communications.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes take effect will constitute your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us.